Functional

  • Provides insights for developing a marketing campaign and evaluates effectiveness
  • Tracks prospects through lead generation, prioritization, distribution and follow-up processes
  • Automatically allocates calls at customer service centers
  • Provides sales forecast and trends reports
  • Allows multiple and parallel opportunities of contacts

Advantages

Business

  • Enables you to deliver an outstanding customer experience
  • Generate insight on customer behavior for your sales team
  • Track effectiveness of activities and campaigns
  • Facilitates collaboration between team members
  • Comprehensive reports help you make informed decisions

Focus CRM

Move Seamlessly from Sale to Service

Focus CRM gives you a snapshot view of your customer, giving you information on demand and the insight your sales teams need to maximize every customer interaction. It provides a central platform enabling you to analyze, plan, develop and deploy marketing activities.

Technical

  • Efficient use of resources minimizing data entry.
  • Anytime access and input date in real time.

Service Management

  • Contract Management
  • Service Request Management
  • Real Time knowledge base
  • Case Resolution and Activity Analysis
  • Service level agreements (SLA)
  • Self Service customer portal
  • Asset and Product Management

Sales Management

  • Quotation Analysis
  • Price book matrix
  • Sales Team Hierarchy and Territory Management
  • Account and Contact Management
  • Approvals and workflows
  • Sales Analytics and customizable dashboard
  • Forecast Management

Email Marketing

  • Email templates
  • Mass mail report
  • Google map integration
  • Email integration with outlook, Gmail.
  • calendar and task management

Telemarketing

  • Call scripting
  • Customizable Sales Lifecycle
  • Segmentation and grouping of prospects
  • Lead Management - Lead capturing and assignment rules definition

Focus CRM Modules & features

Campaign Management

  • Plan campaign and target segment
  • Budgeting and ROI analysis
  • Campaign Reporting